FAQ

SHIPPING & RETURNS

HOW MUCH DOES SHIPPING COST?

We offer free shipping in the US! For the rest of the world we are using Express Mail Service which is safe, fast and the cheapest. We only charge about 30$ per package.

 

HOW LONG DOES SHIPPING TAKE?

Shipping varies between 3-6 business days.

 

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Any un-opened product can be returned or exchanged for store credit within 14 days of delivery. Customers will be subject to pay the shipping fees to send the item back. Please make sure you include your invoice along with contacting service@popuplighting.com to schedule the return.

For more information see our Returns page.

 

WEBSITE

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, Discover used with PayPal.

 

HOW SECURE IS THIS STORE?

Our online store uses Shopify to accept payments. It automatically encrypts your confidential information in transit from your computer to ours so using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

HOW DO I BECOME A POPUP LIGHTING RESELLER?

Please drop us an email at info@popuplighting.com and we will get back to you with more details.