FAQ

HOW MUCH DOES SHIPPING COST?

We offer express shipping worldwide! On a regular base we charge between 15$-25$ per package, depends on the items. Having said that we do offer free shipping from time to time on selected inventory.

HOW LONG DOES SHIPPING TAKE?

Shipping varies between 4-7 business days.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Any un-opened product can be returned or exchanged for store credit within the days mentioned in the return policy here. Customers will be subject to pay the shipping fees to send the item back. Please make sure you include your invoice along with contacting service@popuplighting.com to schedule the return. For more information see our Return policy.

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, Discover. We also accept PayPal.

HOW SECURE IS THIS STORE?

Our online store uses Shopify to accept payments. It automatically encrypts your confidential information in transit from your computer to ours so using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

HOW DO I BECOME A POPUP LIGHTING RESELLER?

Please email us at info@popuplighting.com and we will get back to you with more details.

Need Help?

Can't find the answer? Drop us a word and we'll be back with an answer as soon as possible.

SHIPPING & RETURNS 

HOW MUCH DOES SHIPPING COST?

We offer express shipping worldwide! On a regular base we charge between 15$-25$ per package, depends on the items. Having said that we do offer free shipping from time to time on selected inventory.

HOW LONG DOES SHIPPING TAKE?

Shipping varies between 4-7 business days.

WHAT IS YOUR RETURN/EXCHANGE POLICY?

Any un-opened product can be returned or exchanged for store credit within the days mentioned in the return policy here. Customers will be subject to pay the shipping fees to send the item back. Please make sure you include your invoice along with contacting service@popuplighting.com to schedule the return.

For more information see our Return policy.

 

PAYMENTS

WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We gladly accept most major credit cards such as Visa, MasterCard, American Express, Discover. We also accept PayPal.

HOW SECURE IS THIS STORE?

Our online store uses Shopify to accept payments. It automatically encrypts your confidential information in transit from your computer to ours so using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

 

TRADE

HOW DO I BECOME A POPUP LIGHTING RESELLER?

Please email us at info@popuplighting.com and we will get back to you with more details.